I will describe to you guys about the business process that i has learned in class 3/12/2012. What I learned from Sir Noreffendy is about The Basic Business Processes Involved Primary and Supporting.
Primary have Five (5) types which is :-
# Inbound Sales Logistic
# Outbound Sales Logistic
# Operation
# Marketing
# Services
Supporting have Four (4) types they is :-
# Procurement
# Human Resources
# Technology Development
# Firm Infrastructure
Business Process : " KIT KAT "
Created in 1935, KIT KAT was first knows as Rowntree Chocolate Chips. Two years later, the name was changed to KIT KAT.
In 1988, KIT KAT became part of the Nestle's rage of confectionery products. It grew to be the No.1 chocolate brand in Malaysia, Enjoyed by both young and old as a light snack. Today, it is exported to more than 11 countries in Asia.
"Have a break, Have a KIT KAT" has come a familiar phrase. It aptly describe the enjoyment of the chocolate - coated wafers whenever one needs to chill out, such as when you are in the midst of heavy assignment.
The Ingredients are as followed :
MILK CHOCOLATE (SUGAR, MODIFIED MILK INGREDIENTS, COCOA BUTTER, UNSWEETENED CHOCOLATE, LACTOSE, SOYA LECITHIN, POLYGLYCEROL POLYRICINOLEATE, ARTIFICIAL FLAVOUR), WHEAT FLOUR, SUGAR, HYDROGENATED SOYBEAN OIL OR MODIFIED PALM OIL, UNSWEETENED CHOCOLATE, SODIUM BICARBONATE, SOYA LECITHIN, YEAST, ARTIFICIAL FLAVOUR.
Primary Business Process Of "KIT KAT" :-
- The product in Malaysia is that must be based with HALAL materials and its approved by higher authorities.
- Doing promotions to attract customers to buyer their product.
- For example :- [ Material, Inventory, Fixed Assets ] need to carry out entries primary activities.
Primary Business Process Of "KIT KAT" :-
1) Inbound Sales Logistic
- Receiving, storing and distribution of
materials at the warehouse.
- Kit Kat (Nestle) workhouse is located in Kuala Lumpur.
- This is the interior part of the kit kat company.
- Kit Kat (Nestle) workhouse is located in Kuala Lumpur.
- This is the interior part of the kit kat company.
2) Outbound Sales Logistic
-Distributing products and services to
customers over Malaysia
- Send the stock each branch in Malaysia.
3) Operations
-
Transforming inputs into products or services.
4) Marketing
- Helping
customers to buy the products or services of the firm.- The product in Malaysia is that must be based with HALAL materials and its approved by higher authorities.
5) Service
- Post
sale support provided to customers such as repairs and maintenance
function.- Doing promotions to attract customers to buyer their product.
Supporting Business Process :-
1) Procurement
- Buying
the resources needed to carry out the entity is the primary
activities.- For example :- [ Material, Inventory, Fixed Assets ] need to carry out entries primary activities.
2) Human
Resources
-
Recruiting and hiring new employees benefits.
3) Technology
development.
- Activity
to improve company's product or services.
4) Firm
infrastructure
- Manager : Help to operation the business.
- Accountant : To handle the business outflow and inflow
- Supervisor : To supervise salesperson.